Complaints Procedure

We take every concern seriously and respond promptly.

Placeholder policy for demo purposes. Final versions will be added after review.

How to complain

You may raise a concern by phone, WhatsApp, email or through the contact form. Your complaint will be acknowledged within 5 working days.

Complaints about a staff member are escalated to the Centre Manager or the Board Chairperson.

Your complaint is handled confidentially and will not affect your access to our services.